Dial the following Toll Free numbers available on BSNL network in case of Assistance/ Help without paying for it from BSNL telephones: Some of the services are available in select cities only. Please check the availability in your city. Services written in blue color are available on STD also. Services Numbers PSTN Call Center (for any queries related to landline telephone, ISDN etc. Also accessible from CellOne, Excel & Tarang phones) 1500 Kisan Call Center (for any queries related to agriculture) 1551 Police 100 Fire 101 Ambulance 102 Billing Complaint Center 166 / 1660-69 Trunk Call Booking 1580 Trunk Assistance 1581 STD Complaints 1582 National Directory Enquiry (NDQ) Service 1583 International Trunk Booking 1586 International Trunk Enquiry 1587 International Trunk Delay Information 1588 Telex Complaints 1589 Directory Enquiry Service 197 Telephone Complaint Booking 198 Emergency Relief Centre on National Highways 1033 Relief Commissioners of Central/State/Union territory 1070 Control Room of District Collector/Magistrate 1077 Public Grievance Cell Telecom Circle HQs 12727 Public Grievance Cell Kolkata/Chennai 1095 Crime Stopper Cell of Police in Kerala, Rajasthan, Andhra Pradesh & Mumbai 1090 Women Crisis Response 1091 Earth-quake Helpline Service 1092 Natural Disaster Control Room 1096 AIDS Helpline Service 1097 Children in difficulty/ Child Distress Service 1098 Catastrophe & Trauma Service 1099 Free Phone Enquiry 1600 India Telephone Card Enquiry 1602 Billing Complaint Center (Interactive Voice Response System) 1671-73 Maritime Search and Rescue Control Room of Coastal Guard 1718 Blood Bank Information Service 1910 Dial a Doctor 1911 Leased Circuits Fault Booking 1918 Eye Bank Information Service 1919 Change Number Announcement (Hindi) 1951 Changed Number Announcement (English) 1952 Changed Number Announcement (Regional language) 1953 Changed Number Announcement (in case of shift) 1954 Sancharnet Internet Help Desk Service 1957 Leased Circuit Fault Booking (WTR) 1958
Welcome Every Customer with Smile: It’s important that whenever you deal with your customers, you smile. If you have a bricks-and-mortar business, you must make eye contact with them when they walk through the door so they feel welcomed and valued. Smiling instantly makes you look more attractive and approachable. It is also more likely to draw people to you and help diffuse a tense atmosphere Know your products: Conveying knowledge about products and services will help you win a customer’s trust and confidence. Know your company’s products, services and return policies inside out. Try to anticipate the types of questions customers will ask. Make sure your employees are fully trained about your products. Periodically take the time to make sure all employees are onboard with new developments, products, and protocols. Standards There are few standards on this topic. ISO and The International Customer Service Institute (TICSI) have published the following ones: ISO 9004:2000, on performance improvement ISO 10001:2007, on customer service conduct ISO 10002:2004, on quality management in handling customer complaints ISO 10003:2007, on dispute resolution ISO 10004:2012, on monitoring and measuring The International Customer Service Standard (TICSS) CCQA Customer Care Standard (Care Quality Alliance) www.CCQA.org.uk There is also an Information Technology service management standard: ISO/IEC 20000:2005. Its first part concerns specifications and its second part the code of practice.