Dial the following Toll Free numbers available on BSNL network in case of Assistance/ Help without paying for it from BSNL telephones: Some of the services are available in select cities only. Please check the availability in your city. Services written in blue color are available on STD also. Services Numbers PSTN Call Center (for any queries related to landline telephone, ISDN etc. Also accessible from CellOne, Excel & Tarang phones) 1500 Kisan Call Center (for any queries related to agriculture) 1551 Police 100 Fire 101 Ambulance 102 Billing Complaint Center 166 / 1660-69 Trunk Call Booking 1580 Trunk Assistance 1581 STD Complaints 1582 National Directory Enquiry (NDQ) Service 1583 International Trunk Booking 1586 International Trunk Enquiry 1587 International Trunk Delay Information 1588 Telex Complaints 1589 Directory Enquiry Service 197 Telephone Complaint Booking 198 Emergency Relief Centre on National Highways 1033 Relief Commissioners of Central/State/Union territory 1070 Control Room of District Collector/Magistrate 1077 Public Grievance Cell Telecom Circle HQs 12727 Public Grievance Cell Kolkata/Chennai 1095 Crime Stopper Cell of Police in Kerala, Rajasthan, Andhra Pradesh & Mumbai 1090 Women Crisis Response 1091 Earth-quake Helpline Service 1092 Natural Disaster Control Room 1096 AIDS Helpline Service 1097 Children in difficulty/ Child Distress Service 1098 Catastrophe & Trauma Service 1099 Free Phone Enquiry 1600 India Telephone Card Enquiry 1602 Billing Complaint Center (Interactive Voice Response System) 1671-73 Maritime Search and Rescue Control Room of Coastal Guard 1718 Blood Bank Information Service 1910 Dial a Doctor 1911 Leased Circuits Fault Booking 1918 Eye Bank Information Service 1919 Change Number Announcement (Hindi) 1951 Changed Number Announcement (English) 1952 Changed Number Announcement (Regional language) 1953 Changed Number Announcement (in case of shift) 1954 Sancharnet Internet Help Desk Service 1957 Leased Circuit Fault Booking (WTR) 1958
Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees “who can adjust themselves to the personality of the guest,” according to Micah Solomon. Customer service can also refer to the culture of the organization – the priority the organization assigns to customer service relative to other components, such as product innovation or low price. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.