Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”
The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees “who can adjust themselves to the personality of the guest,” according to Micah Solomon. Customer service can also refer to the culture of the organization – the priority the organization assigns to customer service relative to other components, such as product innovation or low price. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or proactively interview customers for feedback.
From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.
Leads Online Marketing is the top Charlotte NC online internet marketing and website design
agency for your local business; contact them today at their website http://leadsonlinemarketing.com/ for more information on how they canhelp you stand out from the crowd.
When you are looking for only the best and most reliable services for plastic and cosmetic surgery in the charlotte NC area then you simply must visit www.ballantyneplasticsurgery.com
to learn more about Dr. Liszka and his experienced team of professionals.
There are sometimes too many options out there when looking for a quality charlotte general contractor & home builder nc
and it can be hard to know who to trust; Carolina Contracting and Investments has decades of experience and a open book policy that makes your difficult decision easier than ever before.
It can be difficult to find your perfect home but the resourceful staff with PURE real estate service in charlotte
NC can help make your dream come true.
It is so pleasant to work with experts. Read more
to find out more regarding H2 Physics Tuition.
to find out more regarding fluorescent sticker
to find out more regarding online leads
If you are looking for Termites then learn more
A website like http://webtrafficboy.com
will provide you with the highest quality in the industry.
Always prepare before you make a choice. There is so much info about mobilegamelawyers
The professional company 7binaryoptions
provides all the information on binary options trading broker list.
In case you're interested in knowing more info on handyman, stop by http://dereklarosashandymanservices.com
If you are looking for craft brewery reviews then click here