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Date registered: February 23, 2015

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  1. Customer Service — February 23, 2015

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Feb 23

Customer Service

Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” The importance of customer …

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